Traveller logistics
Thegroundhandled,endtoend
Transfers, assistance, documentation and lounges — arranged before you leave and supported while you travel.
What’s covered
Everything between the front door and the gate
The parts of a journey that go wrong quietly. We take them off your hands.
Airport transfers
Chauffeured pick-up and drop-off in premium vehicles, booked to your flight times and re-timed automatically if the flight moves.
Meet & Assist
A representative meets you airside and walks you through check-in, immigration and security on the fast-track lane.
Visa & documentation
Consultation on what your destination requires, help assembling the application, and a check of every document before you fly.
Baggage coordination
Porterage at both ends, oversized and sports equipment handled, and tracing managed for you if a bag goes missing.
Lounge access
Entry arranged at over 1,800 airport lounges worldwide, including on layovers where your ticket would not normally include it.
Round-the-clock concierge
One number for the whole trip. Delays, missed connections, last-minute changes — handled while you are still moving.
Transfers
You are met, not collected
Every transfer is booked against your flight number, not a clock time. If you land early, the car is already there. If you are delayed three hours, it moves with you and nobody charges you for waiting.
Arrange a transferHow it works
Three steps, then you travel
Share your itinerary
Send us your flights and dates. If we planned the trip, we already have them.
We build the ground plan
Transfers, assistance, lounges and documentation are sequenced around your schedule and confirmed back to you.
Travel
Everything is booked and paid before you leave. Your concierge stays reachable for the whole journey.
Documentation
Checked before you fly, not at the desk
Passport validity, visa requirements, onward-travel proof, transit rules for the country you merely change planes in. We go through all of it in advance, because the desk is a poor place to discover a problem.
Ask about your documents- Passport validity against every destination
- Visa requirements, including transit visas
- Proof of onward travel where it is demanded
- Entry rules for countries you only change planes in
- Vaccination and health documentation
Good to know
Frequently asked questions
No. Logistics can be arranged for any trip. Members receive a set allowance of transfers and Meet & Assist services included in their tier, and preferential rates beyond that.
Get started
Send us your itinerary
Tell us where you’re going and when. We’ll come back with what we can take off your hands.